At Seller Candy our vision is to Give balance, certainty & peace of mind to e-commerce entrepreneurs. We’re a value driven company that believes our team is as important as our customers. Our core values are; Own-it, Authenticity, Determination, Expertise and Impact through Growth.
To accomplish our vision we remove the daily friction experienced by e-commerce entrepreneurs by handling their Amazon account issues and support cases with agency level expertise and best practices in a fun and collaborative environment.
Seller Candy bridges the gap from “online seller” to business owner. We enable millions of dollars in revenue and free hundreds of people from their jobs, transforming them into confident entrepreneurs accomplishing their dreams.
Seller Candy is in an exciting phase of growth so join us and imagine yourself being part of changing lives!
In this role, you will be working on maximizing the effectiveness of Seller Candy’s team via standardizing business process and operations-improvement projects. We are looking for a creative-thinking project/system manager who can collaboratively define operational weak points and develop solutions incorporating suitable practices and software.
Manage the performance, maintenance and usage improvement of various company processes, software and internal databases
Research and compare business solutions and partners on the market
Setup and roll out software to increase team productivity
Interview team members to explore opportunities for improvement in business processes
Create and manage workflow diagram and system information map to illustrate and resolve operational challenges
Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
Ensure that projects are delivered on-time, within scope and within budget
Collaborate with department and team manager to execute change management of new systems and processes implementation
Track project metrics and perform retrospective analysis of projects
Create internal SOP documentation and collaborate with the training team to roll out new/improved SOP
Monitor and report on progress to project stakeholders and leaderships
Other duties as necessary to meet project needs.
Strong computer skills to problem solve and communicate via the internet
Proven experience as either a project coordinator/manager, a system admin/manager or other similar roles
Strong working skills with collaboration tools such as Google Docs, Sheets and Slides
In-depth knowledge of these systems and software is a plus:
Ticketing system (Freshdesk, Helpdesk, ...)
HR system (BambooHR, ZoroHR, Freshteam, …)
Workflow automation system (Zapier, ProcessStreet, Kissflow, …)
CRM/Marketing system (Hubspot, Salesforce, …)
Excellent people and time management skills
Excellent communication and collaboration skills
A heart felt, emotional connection to customer and team happiness
Extreme self motivation and problem solving skills
A natural aversion to letting problems be left unsolved
Attention to detail and with prompt reporting adherence to deadlines
More than 1 year working in eCommerce or technology industries
High level of English especially for reading and writing
Full time work
Very high-paying compared to similar roles
Growth potential within the company
The amazing opportunity to join a fast growing company who is just as focused on their team as they are on their customers