Systems Project Manager (Remote)

Remote   |   Full Time

About Seller Candy

At Seller Candy our vision is to Give balance, certainty & peace of mind to e-commerce entrepreneurs. We’re a value driven company that believes our team is as important as our customers. Our core values are; Own-it, Authenticity, Determination, Expertise and Impact through Growth. 

To accomplish our vision we remove the daily friction experienced by e-commerce entrepreneurs by handling their Amazon account issues and support cases with agency level expertise and best practices in a fun and collaborative environment. 

Seller Candy bridges the gap from “online seller” to business owner. We enable millions of dollars in revenue and free hundreds of people from their jobs, transforming them into confident entrepreneurs accomplishing their dreams. 

Seller Candy is in an exciting phase of growth so join us and imagine yourself being part of changing lives!

What you will do

In this role, you will be working on maximizing the effectiveness of Seller Candy’s team via standardizing business process and operations-improvement projects. We are looking for a creative-thinking project/system manager who can collaboratively define operational weak points and develop solutions incorporating suitable practices and software.

  • Manage the performance, maintenance and usage improvement of various company processes, software and internal databases

  • Research and compare business solutions and partners on the market

  • Setup and roll out software to increase team productivity

  • Interview team members to explore opportunities for improvement in business processes

  • Create and manage workflow diagram and system information map to illustrate and resolve operational challenges

  • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility

  • Ensure that projects are delivered on-time, within scope and within budget

  • Collaborate with department and team manager to execute change management of new systems and processes implementation

  • Track project metrics and perform retrospective analysis of projects

  • Create internal SOP documentation and collaborate with the training team to roll out new/improved SOP

  • Monitor and report on progress to project stakeholders and leaderships

  • Other duties as necessary to meet project needs.

What you need

  • Strong computer skills to problem solve and communicate via the internet

  • Proven experience as either a project coordinator/manager, a system admin/manager or other similar roles

  • Strong working skills with collaboration tools such as Google Docs, Sheets and Slides

  • In-depth knowledge of these systems and software is a plus: 

    • Ticketing system (Freshdesk, Helpdesk, ...)

    • HR system (BambooHR, ZoroHR, Freshteam, …)

    • Workflow automation system (Zapier, ProcessStreet, Kissflow, …)

    • CRM/Marketing system (Hubspot, Salesforce, …)

  • Excellent people and time management skills

  • Excellent communication and collaboration skills

  • A heart felt, emotional connection to customer and team happiness

  • Extreme self motivation and problem solving skills

  • A natural aversion to letting problems be left unsolved

  • Attention to detail and with prompt reporting adherence to deadlines

  • More than 1 year working in eCommerce or technology industries

  • High level of English especially for reading and writing

What’s in it for you

  • Full time work

  • Very high-paying compared to similar roles

  • Performance bonuses

  • Growth potential within the company

  • The amazing opportunity to join a fast growing company who is just as focused on their team as they are on their customers

Submit Your Application

You have successfully applied
  • You have errors in applying