Amazon Team Leader (Remote)
About us:
At Seller Candy, our vision is to give balance, certainty & peace of mind to e-commerce entrepreneurs. We’re a value-driven company that believes our team is as important as our customers. Our core values are; Own-it, Authenticity, Determination, Expertise, and Impact through Growth.
To accomplish our vision we remove the daily friction experienced by e-commerce entrepreneurs by handling their Amazon account issues and support cases with agency-level expertise and best practices in a fun and collaborative environment.
Seller Candy bridges the gap from “online seller” to business owner. We enable millions of dollars in revenue and free hundreds of people from their jobs, transforming them into confident entrepreneurs accomplishing their dreams.
Seller Candy is in an exciting phase of growth so join us and imagine yourself being part of changing lives!
What you will do:
The Delivery Team Leader will oversee and coordinate the daily operations of our team, ensuring productivity, quality, and efficiency. This role requires a hands-on leader with exceptional organizational and communication skills, capable of managing a diverse team in a fast-paced environment. The ideal candidate will have a proven track record of leadership, a deep understanding of our industry, and a passion for fostering a collaborative and motivated team culture.
Leadership & Management Responsibilities:
Team Development:
- Lead, mentor, and develop a high-performing team, ensuring individual and team performance meets or exceeds targets.
- Identify training needs and provide opportunities for professional growth and development.
- Foster a positive, inclusive, and collaborative team environment that encourages innovation and continuous improvement.
- Manages and monitor ticket distribution and ensure all urgent tickets are completed quickly and efficiently
Performance Management:
- Conduct regular performance reviews, set clear goals, and provide constructive feedback and coaching.
- Implement performance improvement plans when necessary to address areas of concern.
- Recognize and reward outstanding performance to maintain high levels of motivation and engagement.
Client Engagement
- Have regular face client calls (weekly check-ins, monthly or if necessary
- Monitor the engagement of the client and take action when necessary
- Look for areas of opportunity to wow, go above and beyond,
- Know the Seller Candy services and when to offer additional services to clients.
- Audit accounts regularly to identify and suggest improvements to the client.
- Collect feedback from the clients, strengthen what we are good at, and address concerns
Resource Allocation:
- Manage team resources effectively, ensuring the right people are in the right roles to maximize productivity.
- Balance workloads and assign tickets appropriately to ensure timely and efficient completion of projects
- Monitor and adjust team capacity to meet changing project demands and deadlines.
Leadership by Example:
- Demonstrate company values and lead by example in all aspects of work.
- Maintain a high level of integrity, professionalism, and accountability.
- Inspire and motivate team members to achieve their best performance and contribute to the company's success.
Operational Excellence:
- Oversee daily operations and workflows, ensuring optimal efficiency and effectiveness.
- Develop and implement process improvements to enhance productivity and quality.
- Monitor key performance indicators (KPIs) and prepare regular reports for senior management.
- Ensure compliance with company policies, industry regulations, and quality standards.
Strategic Planning:
- Assist in the development and execution of strategic plans and initiatives.
- Identify opportunities for growth and improvement within the team and broader organization.
- Collaborate with cross-functional teams to align departmental goals with company objectives.
- Conduct market and competitive analysis to inform strategic decisions.
Communication & Collaboration:
- Act as a liaison between team members and senior management, facilitating clear and effective communication.
- Coordinate with other departments to ensure seamless operation and project execution.
- Address and resolve any issues or conflicts promptly and effectively.
What you must have:
1. Minimum of 3 years of experience in a leadership role, preferably in e-commerce or BPO.
2. Proven experience in team management, process improvement, and strategic planning.
3. Experience in coaching, mentoring, and developing team members to enhance their skills and performance.