Amazon Brand Manager
About us:
At Seller Candy, our vision is to give balance, certainty & peace of mind to e-commerce entrepreneurs. We’re a value-driven company that believes our team is as important as our customers. Our core values are; Own-it, Authenticity, Determination, Expertise, and Impact through Growth.
To accomplish our vision we remove the daily friction experienced by e-commerce entrepreneurs by handling their Amazon account issues and support cases with agency-level expertise and best practices in a fun and collaborative environment.
Seller Candy bridges the gap from “online seller” to business owner. We enable millions of dollars in revenue and free hundreds of people from their jobs, transforming them into confident entrepreneurs accomplishing their dreams.
Seller Candy is in an exciting phase of growth so join us and imagine yourself being part of changing lives!
What you will do:
We’re looking for passionate, detailed problem solvers who can’t rest until things are right. As an Amazon Operations & Account Expert, you’ll be connecting to and impacting the lives of our customers and their families.
- Lead client communications for all assigned Amazon brands/accounts.
- Share updates and results with the client on an ongoing basis.
- Manage Listings via:
- The Seller Central backend
- Communication with Seller Support
- Change, update, manipulate, and build listings for Amazon US and EU using tools such as flat files.
- Liaise with Seller Support on behalf of clients
- Clients will specify their desired outcome, and we should continually push Seller Support to achieve that result.
- We never send our clients back a canned reply, we continue to open cases, email, and call via phone until we have a resolution.
- “Google it” to solve problems
- When difficult or new problems arise (they always will!) you must be able to google it, search through Amazon forums, and generally find the information available to guide your decisions or to give the client best practices advice. THIS IS ESSENTIAL.
- Seller Central Basics:
- Inventory management, shipping plans, sales reports, feedback removal, and more. All of the basic tasks are typically performed inside Seller Central.
- Create Raving Fans
- When you speak to our clients, and when you service their accounts, we will give WHITE GLOVE SERVICE. That means you always maintain a positive attitude, give the client clean, concise instructions, go above and beyond their task if possible, and proactively give them information if available. We aim to surprise our clients with more than they expect!